*All delivery times are estimates and subject to the courier being able to deliver. Weather and unforeseen events may also cause a small delay.
There may a small delay on deliveries during this period of pandemic in the UK. Unfortunately due to the current situation, we cannot offer the next day guaranteed by 1pm service.
If you have any issues, concerns or need your tracking number/link, please reach out to us by using messenger on the bottom right of the screen, or at firstname.lastname@example.org and we'll do our best to get back to you ASAP.
STANDARD - 2-5 DAYS
EXPRESS - 1-2 DAYS
YOUR DELIVERY TIME AND COSTS WILL BE CALCULATED AT CHECKOUT.
*PLEASE NOTE: Any orders that have 'Pre-Order' items will be shipped out on the displayed day the cart page.
Orders placed Monday to Friday before 12pm BST (excluding bank holidays) will be dispatched the same day. Orders placed after 12pm BST on Fridays will be dispatched the following Monday.
All shipments are dispatched with tracking details provided to you via email. Some deliveries will require a signature upon delivery. Please ensure that you double check your address before completing the checkout process, any errors in the address will not be the responsibility of baby esmée. Due to the number of orders, we have to process addresses cannot be checked by us.
If you subsequently change the delivery method to one that does not require a signature for example 'leave in a safe place', or request your parcel to be delivered to a neighbour, any issue arising from non-delivery of the shipment will no longer be the responsibility of baby esmée.
Any Change of Address needs to be authorised by baby esmée, if this is attempted via the delivery agent or by any other method then baby esmée will not be held responsible for non-delivery of the shipment.
We will send your tracking details as soon as your order has been dispatched. If your parcel is late please track it in case it has been held or already delivered. If you are unable to locate your parcel please contact us within 10 days from estimated delivery. If your order came in a baby esmée gift box there is no need to return it. This is our gift to you.